App support
Cerasia Holdings Resident Portal Support
Need help with the iOS or Android app? Contact Cerasia Holdings for login help, payment questions, maintenance request issues, notification problems, bug reports, or general feedback.
Email support
living@cerasiaholdings.com
Call or text
(518) 714-1212
Mailing address
74 Bleecker St, Gloversville, NY 12078
How we can help
Residents can contact us about the app and the account behind it.
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Sign-in and account access
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Payments and receipts
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Maintenance request status
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Notifications, documents, and bugs
Common help
What to include when you contact support.
Trouble signing in?
Email or call us with the name on the account, the property, and the device you are using so we can help you regain access faster.
Need help with a payment or receipt?
Tell us the approximate date, amount, and whether you were paying by card or bank transfer so we can match the payment and answer quickly.
Waiting on a maintenance update?
Contact us with the unit, the request summary, and whether the issue is urgent. If it is an emergency, call or text instead of waiting on email.
Need privacy or account deletion help?
Review the privacy policy for data-handling details, or use the account and data deletion form if you want us to process a deletion request. In the portal click on My > Account > My Profile > Request Account Deletion > Delete Account.
Need privacy or account help?
Review the privacy policy or return to the resident app entry page.
